Refund policy

Refund and Return Policy

Last updated: 29 June 2026

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with any tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@allenatoriclub.co.uk. If your return is accepted, we'll send you instructions on how and where to send your package. Returns should be sent to: 10 Bullbridge View, Manchester, M28 3YB, United Kingdom.

Items sent back to us without first requesting a return will not be accepted. You can always contact us at support@allenatoriclub.co.uk with any questions about returns.

Unless the item is faulty or not as described, you will be responsible for the cost of returning the item to us. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.

Your legal right to cancel (14-day cooling-off period)

If you are a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your goods, for any reason and without giving a justification, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This statutory right applies in addition to our 30-day return policy above.

To cancel, simply contact us at support@allenatoriclub.co.uk within 14 days of receiving your order. As above, your item must be returned in the same condition that you received it, with the receipt or proof of purchase. Where you exercise this right, we will refund the price of the goods and the standard cost of the original delivery.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and put it right.

If your item is faulty, not as described, or not fit for purpose, you have statutory rights under the Consumer Rights Act 2015 — including the right to a repair, replacement or refund. In these cases, we will also cover the cost of returning the item to us. These rights apply regardless of our 30-day policy and are not affected by any discount applied to your purchase.

Exceptions / non-returnable items

Certain items cannot be returned under our voluntary 30-day policy, including gift cards. Please note that your statutory rights — including the 14-day cooling-off right and your rights in respect of faulty goods — still apply regardless of any discount or sale price applied to your order.

If you have any questions or concerns about whether a specific item can be returned, please get in touch.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund has been approved.

If approved, you'll be refunded to your original payment method. For cancellations under the 14-day cooling-off period, we will process your refund within 14 days of receiving the returned goods (or evidence that you have sent them back). For other returns, refunds are typically processed within 10 business days of approval.

Please remember it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@allenatoriclub.co.uk.